Privacy policy

This policy applies to the ArtLine Blinds website, including its product information, contact details, chatbot, and optional map embeds. You do not need to create an account to browse the website, and the website does not offer account creation or online checkout.

ArtLine Blinds is based in India and has regional branch or distributor contacts in the United Arab Emirates and Canada. “ArtLine Blinds”, “ArtLine”, “we”, and “us” mean the India-based ArtLine business or the regional contact handling your enquiry. The current addresses and contact details are available on our contact page.

• Contact information. If you email, call, or otherwise contact a listed office or distributor, we may receive your name, email address, phone number, project details, and the contents of your message. The website itself does not currently submit a contact form.
• Chat messages. If you use the ArtLine Assistant, the messages you send and the conversation context needed to produce a reply are sent from this website to our server and then to Google Gemini. Do not enter passwords, payment details, confidential business information, or other sensitive information into the chat.
• Browser storage. The assistant stores a copy of the chat history in your browser’s local storage so it can remain visible when you reopen the widget. ArtLine does not keep that chat history in its own database. You can remove it by clearing this site’s browser storage.
• Technical information. Our hosting, security, and delivery providers may process information such as IP address, device and browser type, requested pages, approximate location derived from an IP address, and timestamps in their ordinary operation and security logs.
• Consent choices. We store your cookie and optional-service choice in browser storage. This is used to remember whether the Google Maps embeds may load.

• To operate, secure, and improve the website.
• To answer enquiries and provide product, installation, and project information.
• To provide the chatbot response you requested.
• To remember your consent choice and load optional services only when allowed.
• To investigate misuse, protect the website, comply with legal obligations, and respond to lawful requests.

We do not use the website to create user accounts, sell personal information, or run targeted advertising.

ArtLine Blinds does not retain chatbot transcripts on its own application server as a chat-history database. The browser can retain the visible conversation locally until you clear it. Sending a chat message still means that the message is transmitted to our server and then to Google’s Gemini API so Google can generate the reply.

Google may process prompts, context, and generated responses under its applicable API terms, privacy policy, and safety-monitoring practices. Google’s current Gemini API documentation says prompts and outputs may be retained for a limited period for abuse monitoring. See Google’s Gemini API abuse-monitoring guidance and Gemini API terms for the rules that apply to the API service. ArtLine cannot control Google’s processing or retention once the message is sent to Google.

The assistant is informational only. It can be wrong, it is not a substitute for a written quotation or professional advice, and it should not be used to share sensitive information.

We may use hosting, security, delivery, and infrastructure providers to run the website. The chatbot uses Google Gemini. The contact page can load Google Maps after you allow optional services. Clicking our LinkedIn or Instagram links takes you to those platforms, which process information under their own policies. We do not embed social-media trackers on this website.

The website may link to other sites. Their privacy practices are outside this policy, so review their notices before submitting information.

We keep enquiry information only for as long as we need it to respond, manage a business relationship, meet legal requirements, resolve disputes, and protect our business. We do not keep the chatbot transcript in an ArtLine chat database. Browser storage remains on your device until you clear it or it expires under your browser’s settings. Technical logs and third-party service retention are controlled by the relevant provider’s settings and policies.

ArtLine is based in India, with regional branch or distributor contacts in the United Arab Emirates and Canada. Information may therefore be processed outside the country where you live, including through service providers such as Google. We use reasonable contractual, technical, and organisational safeguards appropriate to the information and the service involved.

For people in India, this notice is intended to support the rights and notice requirements that apply to a Data Principal under India’s Digital Personal Data Protection Act, 2023 and rules made under it. Depending on the processing and the law that applies, you may be able to request information about your personal data, correction or erasure, withdraw consent, and raise a grievance. Read the official Act for the statutory wording.

Depending on where you live and which law applies, you may also have rights to restrict or object to processing and to complain to a privacy regulator. You can decline optional services through the cookie notice or use cookie settings. To ask a privacy question or make a request, email Sales@artlineblinds.com with “Privacy request” in the subject line. We may need to verify your identity before completing a request.

The website is intended for a general audience and is not directed to children. Please do not provide information about a child unless you are authorised to do so and the information is needed for the enquiry.

We may update this policy when the website, our providers, or legal requirements change. The date at the top of this page shows when the current version took effect.